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FAQ

Expert Solutions for Your Appliance Needs

  • Do you provide appliance repair services?
    Absolutely! We offer repair services for a wide range of home appliances including stoves, microwaves, refrigerators, dishwashers, dryers, and washers. Our skilled technicians are equipped to handle most repair needs.
  • What payment methods do you accept?
    We accept a variety of payment methods Over the phone or in-person including major credit cards (Visa, MasterCard) and Cash, EMT and Debit card
  • What types of home appliances do you sell?
    At Appliance Kivu, we sell a wide range of home appliances including stoves, microwaves, refrigerators, dishwashers, dryers, washers, and more. Our selection includes top brands and the latest models to suit all your household needs.
  • How can I contact customer service?
    You can reach our customer service team by phone at 9028187341, by email at kivuinc@outlook.com, or through the contact form on our website. We are here to assist you with any questions or concerns you may have.
  • Do you offer warranties on your products?
    Yes, all our Appliances come with warranties. The duration and terms of the warranty vary by product and brand. For specific warranty information, please refer to the product details on our website or contact our customer service team.
  • What brands do you carry?
    We carry a variety of top brands known for their quality and reliability. Some of the brands we offer include Samsung, GE, Whirlpool, Maytag and many more. Check our website for the full list of brands and available models or contact one of our representatives.
  • How can I schedule a repair service?
    To schedule a repair service, you can call our customer service line at 902-410-2201 or fill out the service request form on our website. We will arrange a convenient time for our technician to visit your home.
  • Do you offer installation services for appliances?
    Yes, we provide professional installation services for all the appliances we sell. Our experienced technicians ensure that your new appliance is set up correctly and safely.

Billing & Pricing

Customized Packages to Fit Your Budget

Accepted Payment Methods

We understand the importance of transparent billing and fair pricing. Our team is committed to providing you with the best value for your investment in appliance repair services.

Cancellation Policy

We strive to accommodate your needs. In the event that you need to cancel or reschedule a service, please contact us at least 2 hours in advance.

Satisfaction Guarantee

Your satisfaction is our priority. We stand behind the quality of our work and aim to exceed your expectations. If you are not satisfied with our service, please let us know, and we will make it right.

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